Terms & Condition

Pang Vang LLC accepts Master Card, VISA, Discover, American Express, Cash, Venmo, Zelle, & in some product purchases Affirm & ShopUs. Facebook Pay, Pay Pal, & Care Credit is not accepted

Cancellation, Late Arrival & No-Show Policy

To respect everyone’s time, all appointments are reserved exclusively for you. Please review the following policies before booking:

Cancellations & Rescheduling

• Cancellations or rescheduling must be made at least 24 hours before your appointment time.
• Any changes made under 24 hours will result in a 100% charge of the scheduled service.

No-Show Policy

• If you do not arrive to your appointment without any notice, you will be marked as a No-Show.
• No-shows are automatically charged 100% of the service booked and banned from future services.

Late Arrivals

• If you arrive more than 15 minutes late, your appointment may need to be shortened or rescheduled depending on the service.
• If the service cannot be performed due to late arrival, it will be considered a No-Show and charged accordingly.

Payment & Booking Agreement

By booking with us, you acknowledge and agree to all policies listed above. These policies help ensure fairness and protect the time of both the stylist and other clients.

Cancellation Policy
I have acknowledged that as a result in a No-Show or Giving less than a 24 hr cancellation may result in losing my deposit to the services that it may apply to. I understand that as a result in a No-Show I forfeit my appointment and am accountable for my absence. In the event you would like to reschedule your appointment, you may do so by giving us a call, any time up to 24 hours before your scheduled appointment.

Deposits
Deposits are required and applied to cost of services once client/patient completes service. Failure to provide adequate notice will result in forfeiture of deposit and cannot be redeemed if appointment is rescheduled within 24 hrs of appointment time. A new deposit will be applied in order to reschedule. 

Refund / Returns Policy
Due to the artistic nature of what we do, we cannot offer refunds on services performed.

JHADE Guarantee

We want you to be 100% satisfied with your overall experience. We know that your hair is important to you and we want you to be happy from the moment you sit in our chair to the moment you leave our salon!. As professionals, we strive to communicate how important it is to take the most realistic and healthy approach to achieving your beauty goals! If you are not happy with your experience, we will make any necessary adjustments so you can leave our salon feeling amazing! After all, we are trying to build a long lasting relationship with you and be your trusted salon for life! If after your experience you are unhappy with your result, within reason, we are happy to make adjustments to your hair in the form of a redo service.
There are limitations to re-do services to protect all parties involved:

• There are absolutely no refunds. Our goal is to build a long lasting relationship with you. Sometimes there are bumps in the road, however we would rather learn with you and make adjustments so we can give you the hair you want. Sometimes this takes time, but we are willing to be patient with you if you are patient and reasonable with us!
• Your color is valid for a re-do up to 10 days after your service(s) was performed.
• We will no longer be eligible for a re-do service if you or another stylist makes any changes to the hair.
• In order to qualify for a re-do service you must invest in the recommended shampoo. With the purchase of any color safe shampoo from S&G your color service is 100% guaranteed. This does not include shampoos purchased from other retailers or salons.
• The fee for redo color services is $15 per bowl of color required to make the adjustments.
• If you are in the middle of a color correction process and there is box color present in the hair you will not be qualified for a redo service if the desired result is not achieved in one sitting (this will be explained during consultation so there will be no surprises if the desired goal is not achieved in one sitting). Additional toners, treatments and other necessary services will be priced (fairly) in each specific case.